Here at Fountainist, it is our mission to ensure you are happy with our site and your shopping experience. We will not rest until every visitor and customer has an easy and enjoyable shopping experience with us. Here's how we make sure you are happy with our site:
Before the Sale
Our Low Price Guarantee allows you to make a purchase safe in the knowledge that you're getting the best deal anywhere online. Here's what it states: "If you find the same product available for a better price on another website, we'll beat it. If you have already placed an order, we'll refund the difference for up to 6 months after purchase."
At the Sale
We sell only the highest quality fountains from reputable manufacturers. All our fountains are expertly crafted to last and all are backed by manufacturer's warranties ranging in length from 1 year to 5 years.
We sell only new products—no refurbished items, no open-box items, and no used items. Every fountain sold and accessory sold on Fountainist is BRAND NEW.
After the Sale
Your order will ship within 5 business days. In most cases, it will ship within 24 hours. After you place an order, we make it a point to keep you updated every step of the way on the status of your order and will always provide you with a tracking number so you can follow the progress of your package from our warehouse to your doorstep.
You can contact us any time at firstname.lastname@example.org with any questions. We always answer emails within a few hours and usually sooner. You can also call us at 1-800-660-8319.
Our Return Policy assures you'll be taken care of, in the rare event that you are not completely satisfied with your new fountain.